We strive to process and ship all orders within 1-2 business days after payment is received. Shipping times may vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.
In the unlikely event that your package is delayed, lost, or arrives damaged, please contact our customer service team as soon as possible so we can assist you in resolving the issue. We work closely with our shipping partners to ensure prompt and safe delivery but are not responsible for delays caused by external factors like customs or postal service disruptions.
Due to the sensitive nature of our products, we cannot accept returns for opened or used items. If you receive an incorrect or defective product, please notify us within 7 days of receipt, and we will arrange for a replacement or refund as appropriate. Refunds are issued to the original payment method once the return is approved.